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Customer Service Center (CSC)

Customer Service Center (CSC)

This department is headed by N. A. Phondake, Senior Officer / HOD & supported by a team of 6 personnel. This center facilitates creation of new business development activities and also ensures effective & efficient services to the customers.

This center is primarily responsible for pre and post contract activities for testing of both Tyre and Non-Tyre sectors. The responsibility includes enquiry handling, payment follow up, feasibility study, facilitating signing of MOU with customer for their testing, development as per need, obtaining customer feedback and analysis/improvement, promoting membership and other services, verification of test reports before delivery to customer, outsourcing of testing needs if required.

This department also deals with customer complaints (if any) and the root cause analysis are undertaken at appropriate level to deploy corrective action as per Quality Management System Procedures.


N. A. Phondake

Senior Officer/ HOD

Key Activities

The team regularly visits to existing and potential customers for expanding / generating new business opportunities. The new business opportunities in areas of expertise like testing, training, consultancy and product development are explored by the team duly supported by the other departmental heads. This centre attends to all the types of business queries related to IRMRA activities

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